Terms

SHIPPING POLICY

Most of our products can be delivered digitally via the internet. However if in the event we have to send physical products they will be shipped almost entirely via United States Parcel Service (USPS).

International orders are shipped primarily by USPS. International customers are encouraged to place and order.

Under normal circumstances, most orders ship out within 24-48 hours. However, if due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

Most orders we be shipped within 24-48 hours. Do not count the day the order was shipped.

RETURNS AND CANCELLATION POLICY

All returns of physical goods and materials purchased directly from Swallow Guide require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the Swallow Guide within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any physical Swallow Guide  product that is deemed defective.

Products which are software or downloadable from Swallow Guide website or provided media (CD ROM, Memory Drives, etc) are non-refundable.

Please email us at swallowguide@gmail.com if you experience any issues and we will strive to resolve them proptly and we will respond back to you within 24-48 hours

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4 thoughts on “Terms”

  1. DAVID

    Hi, I joined you site but cannot see where I can download the videos?

    1. Akatsuki

      Videos are only available for streaming…

  2. Stephen

    Please enable downloading, or at least inform folks -BEFORE they join -that videos are available for streaming only.

    1. Akatsuki

      Ok… thanks – will do!

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